Technical Service Engineer

สถานที่ทำงาน : สำนักงานใหญ่

ไฮไลท์เด่นของงาน

The Technical Service Engineer is a role that requires an individual with a strong technical background, as well as an ability to work with the IT organization and operations management to align priorities and plans with key business objectives.

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รายละเอียดงาน

This position is responsible to provide required support for the enterprise network in our Bangkok and nearby sales sites including but not limited to servers, network, software program installation, and cybersecurity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilize a proper application to coordinate and document support activities.
• Monitor and manage server and network performance.
• Provide Hardware, Software, LAN and Wi-Fi support, maintain, and monitoring.
• On call for afterhours support of enterprise servers and related outages and support issues.
• Provide support for new sales sites.
• Assess near and long-term network capacity needs and design and implement strategic plans to make certain network capacity meets existing and future requirements.
• Study & Implement network security solutions.
• Coordinate site implementations, upgrades and updates activities.
• Create documentation for the knowledge base site.
• Provide daily support services to users and guidance to utilize/operate software and computer equipment efficiently.
• Any other IT related tasks assigned by the Manager

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คุณสมบัติพื้นฐาน

• Bachelor’s degree in Computer science, Engineering or an equivalent knowledge.
• 2+ years network administration & management in a Windows Server environment
• 5+ years progressively responsible technical support experience for end user or network computing
• Project Management skills is a plus
• Good English written and oral communication skills; good interpersonal skills.
• Knowledge of Windows/Mac/Linux Operating System include Windows networking.
• knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
• knowledge of supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix)

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Ability to communicate problems and solutions both verbally and in writing to customers and management.
• Ability to work independently and troubleshoot problems with speed and efficiency.
• Ability to work closely with others in a small team environment.
• Team worker with a “Can Do” attitude.
• Focus on Customer Service and possess growth mindset.
• IT asset management and centralized software management.

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